Online Submission Form

Important: Please Read Before Submitting

Kindly send your item first to us using the details below. Once you have done so, come back to this form and submit your consignment number and courier company name, then enter details of the item being shipped.

📦 Send your package to:

Marco Service Center
2nd Floor, No. 8 & 10, Jalan Segambut
51200 Kuala Lumpur, Malaysia

📸 Remember to Take Pictures

Before shipping your parcel, please take clear pictures of your item and any damage. You will be able to upload these pictures when adding items to your service request in this form.

After shipping, you'll need to provide the courier details in this form. For any questions, contact us at customerservice@marco-groups.com

Courier Information

Please provide the courier details for the item you have shipped to us.

Courier Company Name *

Consignment/Tracking Number *

Contact Details

Name *

Phone *

Supported countries: Malaysia, Japan, Singapore, Thailand, Vietnam, Philippines, Indonesia, Hong Kong, and Taiwan

Email *

Identification *

Your data will be collected for E-invoice Submission. We need your ID to verify your identity in case you collect the item from us.

MyKad No.

Other ID (e.g., Passport No.)

Address Details

Items

Item Collection

If we need to keep your item for repair/service, how would you like to collect it in the future?

Please deliver the item to me (postage / courier)

I will collect it by myself at the Marco Service Center

I will ask another person to collect it for me at the Marco Service Center